Effective Date: 25 August 2026
Website: www.itshopnepal.com
At IT Shop Nepal, we are committed to providing quality products and reliable service to our customers. Please read the following policy carefully before placing an order.
1. No Refund or Returns
IT Shop Nepal does not accept product returns and does not provide cash, bank, or payment refunds once an order has been confirmed or the product has been delivered.
All sales are considered final, except where the product qualifies for an exchange under the conditions described below.
2. Exchange Policy
A product may be exchanged only in the following circumstances:
- The product delivered is different from the product ordered.
- The product is received damaged or defective, subject to inspection and verification.
- The product has a manufacturing defect covered under the applicable warranty.
- The wrong product has been supplied due to an error by IT Shop Nepal.
Exchange requests must be reported to IT Shop Nepal within 7 days of receiving the product, unless a different period is specified for the particular product or warranty.
3. Conditions for Exchange
To qualify for an exchange:
- The product must be in its original condition, where applicable.
- Original packaging, accessories, manuals, warranty cards, and other supplied items should be available.
- The product must not have been physically damaged, misused, improperly installed, modified, or repaired by an unauthorized person.
- The product’s serial number, warranty seal, or identification label must not be removed or tampered with.
- Exchange approval is subject to inspection and verification by IT Shop Nepal.
4. Non-Exchangeable Products
The following products may not be eligible for exchange unless covered by a valid warranty or supplied incorrectly:
- Products damaged due to misuse, negligence, accident, or improper installation
- Products modified, repaired, or opened by an unauthorized person
- Products with missing accessories, parts, or packaging
- Activated software, software licenses, and digital products
- Customized or specially ordered products
- Consumable products that have been opened or used
- Products damaged due to electrical surge, water, fire, or other external causes
- Products specifically marked as non-exchangeable at the time of purchase
5. Warranty-Based Exchange
Where a product is covered by a manufacturer’s or supplier’s warranty, the exchange or replacement will be handled according to the applicable warranty terms.
Warranty does not normally cover damage resulting from misuse, physical damage, unauthorized modification or repair, improper installation, electrical surge, water damage, or normal wear and tear.
6. Price Difference
If an approved exchange is made for a product with a higher value, the customer must pay the applicable price difference.
If the replacement product has a lower value, no cash or other refund will be provided for the difference unless otherwise agreed in writing by IT Shop Nepal.
7. Exchange Shipping Charges
If the exchange is required because IT Shop Nepal supplied the wrong product or a confirmed defective product, IT Shop Nepal may arrange or bear reasonable exchange-related transportation costs.
For other approved exchanges, the customer may be responsible for applicable delivery, courier, transportation, installation, or other charges.
Customers should not send any product back without receiving prior approval from IT Shop Nepal.
8. Inspection and Approval
All exchange requests are subject to inspection and approval by IT Shop Nepal.
Submission of an exchange request does not automatically guarantee approval. The final decision will be based on the condition of the product, reason for the request, applicable warranty, and other relevant circumstances.
9. Order Cancellation
Customers may request cancellation before an order has been dispatched. Cancellation is subject to confirmation by IT Shop Nepal.
Once an order has been dispatched, cancellation may not be possible.
Customized, specially ordered, imported, or procurement-based products may not be eligible for cancellation after order confirmation.
10. Contact Us
For exchange or warranty-related assistance, please contact IT Shop Nepal through the contact information available on our website.
Website: www.itshopnepal.com
By placing an order with IT Shop Nepal, the customer acknowledges and agrees to this No Refund & Returns – Exchange Only Policy.